Frequently Asked Questions

Do you charge a fee?

For MOST of our services, yes, we do charge a fee. This fee reflects the expertise and knowledge we bring to crafting your personalized itinerary, saving you valuable time in the planning process. It ensures peace of mind with dedicated assistance, particularly in emergencies, and allows us to coordinate seamlessly for your group travel. Ultimately, the fee translates to value for money, offering a stress-free and tailored travel experience.

Do you handle everything for me?

Absolutely! We are dedicated to handling all the details for you based on the specific service you book. During our initial consultation call, we will\discuss your expectations and outline our responsibilities in a service agreement. This ensures transparency and clarity, allowing us to meet your unique needs and guarantee that you receive maximum value throughout your entire experience.

Do you provide assistance with travel insurance?

Yes, we highly recommend travel insurance to protect your investment and provide peace of mind during your travels. We can guide you through the various travel insurance options available and help you choose a policy that best suits your needs. Whether you’re looking for coverage for trip cancellations, medical emergencies, or lost belongings, we’ll ensure you have the necessary protection for a worry-free journey.

Can you customize a travel itinerary for my specific needs?

Yes! We want to plan a trip you’ll love. If you’re into tried-and-true group tours or want a totally unique, off-the-beaten-track adventure, we’ve got you covered. Your trip, your way – let’s make it exactly what you want!

What is your cancellation and refund policy?

Our cancellation and refund policy varies based on the specific services and suppliers involved in your booking. Generally, we will provide you with detailed cancellation terms during the booking process, allowing you to make informed decisions. If you need to cancel your trip, please contact us as soon as possible, and we will do our best to assist you in navigating the cancellation process and any potential refunds or credits available.

How can I contact you if I have questions or need assistance during my trip?

We’re here to support you every step of the way! If you have questions or need assistance during your trip, you can reach us by phone or email. For urgent matters, you will be provided with specific contact numbers to suppliers in your destination that can ensure you get the help you need promptly.